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Frequently Asked Questions

To help new customers get started with our service, we have compiled a list of FAQs that will help explain the basics, how to setup account registration and how to configure advanced features. You can either select from the category list or use the search field below to find an answer to your question.

If you are unable to find an answer, or need additional help, please call us on: 0330 043 2388

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What are the basics of queue groups?

What are the basics of queue groups?

Using VoIPninjas’s Call Queueing feature, customers can ensure they'll never miss a call by placing incoming calls into a queue until a receiver is ready!

 

The queue groups make up a large part of the call queueing system.  To get started on adding a queue group, head over to the dashboard Voice > Inbound Settings > Call Queuing, or follow this link.

 

 

1. Queue Group Nickname - What you would like to call your Queue Group?

2. Queue Group Members - You'll have to select which Hunt Group for the Queue to ring.

3. Member Ring Order - This dictates the order in which the Users will ring when receiving a call.  You can find out more here.

4. If Call in Queue is Un-Answered by Member - You can choose to set a time delay before ringing a member again if they don't answer before the ring timeout.

5. If Call in Queue is Answered by Member - Here you can set a time delay before ringing a member again if they answered the previous call.

6. If Call in Queue is Rejected by Member - The option to choose a delay before ringing a member again if they rejected the last call.

 

You can set the audio for the Call Queue in the Call Route:

 

 

If you need any further help today, please don't hesitate to contact our friendly support team on 0330 043 2388 or by email!

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