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Frequently Asked Questions

To help new customers get started with our service, we have compiled a list of FAQs that will help explain the basics, how to setup account registration and how to configure advanced features. You can either select from the category list or use the search field below to find an answer to your question.

If you are unable to find an answer, or need additional help, please call us on: 0330 043 2388

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FAQs Cloud PBX

Why can’t I transfer calls between SIP Users when using an IP based SIP trunk?

Why can’t I transfer calls between SIP Users when using an IP based SIP trunk?

When you configure a SIP trunk to authorise your traffic by IP address, our platform expects all traffic from that IP address to perform as a SIP trunk. This impedes a number of features of also using our SIP Users directly on our platform with SIP endpoints.

 

If you wish to combine SIP trunks and SIP Users in the same environment simply amend your SIP trunk to a user/password authenticated trunk. We will then be able to distinguish the traffic you are sending us and both SIP trunks and SIP Users will work as expected.

 

If you need any further help today, please don't hesitate to contact our friendly support team on 0330 043 2388 or by email!

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